Bo Massie, Office Manager in Valencia

Office Manager in Valencia

Clinic Operations and Multi-Site Workflow ManagementRevenue Cycle Management, Medical Billing, and AppealsPrior AuthorizationsProvider Credentialing and CAQHEHR Systems (Epic, CareConnect, TherapyNotes, Charm)HIPAA ComplianceScheduling and Capacity PlanningPatient Experience and TriageStaff Training and SupervisionInsurance: Medi-Cal, HMO, and PPO

Bo is a healthcare administrator with more than 8 years of progressive experience in psychiatric and primary care settings. Her experience includes Mind Health MD, UCLA Health, Providence Saint John’s Health Center / Pacific Neuroscience Institute, and Valencia Psychiatry, where she grew the practice.

Bo has managed the full billing cycle, credentialed providers across multiple payers, and trained teams on clinical intake and documentation procedures, including Spravato and TMS. She brings a strong understanding of behavioral health operations to New U Therapy.

 

Goals:

  • Make every patient’s first contact warm, clear, and welcoming

  • Improve access to care through efficient scheduling and shorter wait times

  • Support providers with smooth, reliable administrative operations

  • Maintain accurate billing and insurance processes so clients can focus on their care

  • Clinic Operations and Multi-Site Workflow Management
  • Revenue Cycle Management, Medical Billing, and Appeals
  • Prior Authorizations
  • Provider Credentialing and CAQH
  • EHR Systems (Epic, CareConnect, TherapyNotes, Charm)
  • HIPAA Compliance
  • Scheduling and Capacity Planning
  • Patient Experience and Triage
  • Staff Training and Supervision
  • Insurance: Medi-Cal, HMO, and PPO
California State University, Northridge
  • Bachelor of Science in Health Administration (B.S.), Magna Cum Laude
College of the Canyons
  • Associate of Science in Liberal Arts & Sciences (A.S.), Magna Cum Laude
  • Patient-Centered Service
  • Standardized, HIPAA-Compliant Workflows
  • Clear Communication with Providers, Staff, and Payers
  • Team Training and Development
  • Continuous Process Improvement
Bo Massie Professional PhotoBo Massie
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